Replacing a CCM system is a business-critical and complex project. A professionally planned and executed transition minimizes risks and keeps costs under control. At the same time, it creates an opportunity to strategically redefine your customer communications and future-proof them for greater efficiency, flexibility, and customer centricity.
With the Serie M/ by kwsoft®, you have a powerful and future-proof alternative to your legacy CCM. At the same time, we support the entire migration process with experienced consultants and specialized partners – from initial planning through successful implementation. A particular focus is placed on migrating existing templates, which often number in the thousands. This enables an efficient, secure transition with a manageable level of effort.
This approach focuses on ensuring the smooth continuation of ongoing operations. Upstream and downstream processes and systems remain unchanged and are simply connected through interfaces.
In this scenario, you redesign your customer communications with a broader scope. Processes, channels, and technologies are evaluated holistically and aligned with current and future requirements. This creates the foundation for modern omnichannel communication, end-to-end digitalization, and the adoption of emerging technologies such as Artificial Intelligence. The result is greater efficiency, improved customer experiences, and long-term business resilience.
One of the key challenges for organizations introducing a new CCM system is migrating their existing assets. In many cases, several thousand templates and content components – including their underlying business logic – must be transferred from one system to another.
We analyze your existing template landscape and provide full transparency regarding scope, complexity, and migration effort. This gives you a reliable basis for planning and decision-making from the very beginning.
For the actual migration of your assets, we support you with a variety of specialized tools. Wherever possible, we rely on semi-automated migration methods – regardless of the CCM system you currently use.
For manual template refinement and post-processing, we provide experienced specialists who can support you either on a selective basis or throughout the entire project lifecycle.
Through our subsidiary kwsoft® Poland, we also offer attractive nearshoring capabilities.
A migration project is the ideal opportunity to modernize and consolidate existing communication assets.
Together, we reduce redundancies, simplify the maintenance of content repositories, and establish the foundation for more efficient customer communications. In addition, our software provides linguistic support – either directly within the application or through integration with the AI platform of your choice.
We also support you with strategic questions related to architecture, processes, and target operating models for your future customer communications environment.
Our consulting team is complemented by a network of certified technology and implementation partners who contribute additional capacity, specialized expertise, and out-of-the-box solutions. This ensures that the right expertise is always available – flexibly scalable and tailored precisely to your requirements.
We manage your migration project using both traditional and agile project management methodologies, aligned with recognized international standards such as IPMA, PMI, and Scrum. These methodologies are combined with a standardized project delivery framework that we have refined over many years and numerous migration projects. The proven tools and best practices established through this experience help ensure a successful and efficient migration.
Together with a broad ecosystem of partners, we provide a wide range of tools and services that enable highly efficient legacy CCM migrations. You decide which services to use, when to use them, and to what extent – as well as which migration path best aligns with your IT strategy and resource planning.
Our goal is not only to master the immediate challenges of a CCM data migration efficiently and professionally, but also to prepare your customer communications for the future. After all, a powerful and flexible CCM solution is a key contributor to the long-term market success of your organization.
Discover the opportunities that come with moving to a modern CCM solution.
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