Accessible customer communications start in the document process. With the Serie M/, structure information, metadata, and PDF/UA-compliant output are generated where content is created, processed, and delivered. kwsoft® helps companies make their digital customer communications more accessible.
Inclusion, compliance, and digital usability go hand in hand. Accessible documents support regulatory requirements, improve usability, and create a stronger foundation for mobile and digital use.
kwsoft® integrates accessibility directly into the document process of the Serie M/. Content, templates, building blocks, and output processes can be prepared so that accessible documents are created systematically. Serie M/ combines clear content, technical structure, and controlled output. M/OMS handles final processing and generates accessible PDF documents in PDF/UA format within the output process.
Learn how kwsoft® integrates AI & Automation into your CCM processes in a controlled way.
Communication is designed to be understandable, inclusive, and usable with assistive technologies.
WCAG, BITV, PDF/UA, and regulatory requirements are considered during the document creation process.
M/OMS generates accessible PDF documents within the appropriate output process.
The standard delivers the greatest value when the document structure is created from the outset.
Structure headings, paragraphs, tables, and reading order systematically
Include alternative text, metadata, and content information within resources
Support output formats such as PDF/UA and HTML from a single process
Support output formats such as PDF/UA and HTML from a single process
Not all accessible documents are created directly within an automated CCM process. Many companies have existing documents, templates, or publications that also need to be made accessible.
With PDF/UA as a Service, kwsoft® supports the conversion of existing documents into validated, accessible PDF/UA files. For example, documents created in Word or InDesign can be prepared and optimized for accessible digital use. This enables companies to make existing content accessible as a complement to the system-based creation of accessible documents with the Serie M/.
“CCM systems in the context of German Accessibility Strengthening ACT (BFSG)”
Why digital accessibility is becoming increasingly important in customer communications.
What successful customer communication looks like from end to end.
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