Companies invest significant resources in their SAP landscape. Yet documents, forms, and customer communications are often still created using isolated solutions or manual processes.
With Serie M/, kwsoft® seamlessly integrates modern Customer Communication Management into SAP processes. Specialist departments retain control over content and templates, while IT teams benefit from a stable, scalable, and future-proof architecture.
Create, manage, and deliver customer communications directly from SAP – automated, flexible, and future-proof.
SAP is a leader in business processes. The Serie M/ specializes in professional business communications. Together, they create a solution that intelligently connects data, content, design, and delivery channels – from the initial template to personalized communication via print, PDF, email, customer portals, or digital mailboxes.
With the Serie M/, companies can design and manage their business communications independently of technical limitations. Specialist departments can efficiently manage content, layouts, and communication components, while customers enjoy a consistent brand experience across all channels.
How to simplify and accelerate communication with digital processes
Serie M/ integrates seamlessly into existing SAP processes and supports organizations both in day-to-day operations and during their transition to SAP S/4HANA. Document generation, customer communications, and Output Management remain flexible and future-proof, regardless of the underlying SAP architecture.
For SAP HCM, kwsoft® and Actum Digital jointly offer a specialized solution for creating employee-related documents such as employment contracts, certificates, and HR correspondence.
Serie M/ covers the entire process chain – from document generation to cross-channel delivery and archiving.
Many utility providers and municipal utilities rely on SAP as the central platform for customer management and billing processes. Serie M/ helps organizations reliably manage complex regulatory requirements and high document volumes.
Many organizations are currently transitioning to SAP S/4HANA. The Serie M/ supports this transformation and ensures that document processes and business communications remain stable, efficient, and maintainable throughout the migration.
Organizations in the utilities sector and other document-intensive industries rely on the Serie M/ to make their SAP-based business communications more efficient, flexible, and future-proof.
“As part of our SAP implementation, it was important for us to integrate the products of the Serie M/ in a service-oriented architecture (SOA)-compliant manner. Thanks to the well-structured and easy-to-implement web service interface, the integration was completed so quickly and smoothly that even the responsible SAP consultant remarked: ‘Integrating an OMS, including document generation, has never been this easy!’ You can always rely on the document expertise of the team from Freiburg.”
Modern Customer Communication Management offers a wide range of benefits.
This is how you deliver the best possible communications to your customers.
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